Frequently Asked Questions
with the vision of transforming the way we appreciate
locally sourced materials and artistry work.
with the vision of transforming the way we appreciate
locally sourced materials and artistry work.
A: Orders processed here in the United States can take 3-7 business days. Overseas delivery can take anywhere between 7-14 business days. You will receive delivery details in your confirmation email.
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, USA
A: All shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government. You are responsible for any charges imposed at your borders and for communicating with your customs office if needed
A: You will receive tracking details within 24-48 hours after you submit your order.
A: We want to make sure our customers love our products, so if you do need to return an order, we’re happy to help. For domestic returns, you can self serve on your customer account. Please click request return and follow instructions. For any international returns please email info@baseisle.com.
A: Yes, if domestic you will pay a flat shipping fee of $2.99. International (outside of USA) returns are $10.99.
A: Feel free to contact us at info@baseisle.com and we would be happy to assist you!